Website Terms & Conditions

Introduction

Use of this website and the services provided via it are conditional upon you accepting the following terms and conditions. Unless otherwise specified, your acceptance of this User Agreement shall be indicated by your use of and/or registration with our Website. This website is provided by Moolchand.

Availability of the Website

We will endeavor to ensure that the website is available 24 hours per day without interruption. However, we reserve the right to make the website unavailable at any time or to restrict access to parts or the entire website without notice. The Moolchand website is a general information service. While we endeavor not to make it misleading, we do not represent that the information accessible on or via the website is accurate, complete, or up to date.

Use of Website

This website is designed for your personal, non-commercial use. You must not use it in any other manner without our prior consent. Except as permitted under applicable law, you must not use, copy, translate, publish, license, or sell any material, information, structure, design, or program code of this website without consent. Requests may be addressed to info@moolchandhealthcare.com.

Refunds / Cancellation

Refunds or cancellations, where applicable, are processed to the original mode of payment within 7–8 working days.

Your Contributions

You agree to use this website only for lawful purposes and ensure that any information provided by you is true, accurate, and does not infringe any intellectual property, privacy, or other legal rights, nor contain defamatory or unlawful content. You agree to indemnify Moolchand against claims arising from any breach of this obligation. Users are advised to exercise discretion before relying on information available on the website.

Data Protection

It is your responsibility to provide accurate and valid contact details and to inform us of any changes. We cannot make assurances regarding other users you may interact with through the website.

Patient Information & Digital Communication Consent

For ease of access and continuity of care, the patient and/or authorised representative consents to receive patient-related information, including reports, billing details, appointments, and service communications, through the Moolchand Patient Portal, My health app, email, registered WhatsApp number, and SMS. The patient confirms the accuracy of contact details provided and acknowledges responsibility for safeguarding access to these communication channels.

Intellectual Property

The website, its structure, design, content, and materials are protected by copyright and other intellectual property laws and may not be used except as expressly permitted under this User Agreement.

Our Liability

Use of this website is at your own risk. Moolchand shall not be liable for any delay or failure in performance caused by circumstances beyond reasonable control. Except as expressly stated, we disclaim all warranties, express or implied, including fitness for a particular purpose or reasonable care and skill.

Complaints

If you believe your rights are infringed or are dissatisfied with any aspect of the website or services, please contact: info@moolchandhealthcare.com

Acceptance of Terms

By using this website or registering on it, you acknowledge that you have read, understood, and accepted these Terms & Conditions.

Use of this website and the services provided via it are conditional upon you accepting the following terms and conditions. Unless otherwise specified, your acceptance of this User Agreement shall be indicated by your use of and/or registration with our Website. This website is provided by Moolchand.